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概述
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
您的商品必须未经使用且状态与您收到时相同，方可享受退货服务。商品还必须保留原包装。
To complete your return, we require a receipt or proof of purchase.
请不要将您购买的商品退回给制造商。
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
接下来联系您的银行。退款到账通常需要一些处理时间。
If you’ve done all of this and you still have not received your refund yet, please contact us at {support@dongerdi.com}.
特价商品
Only regular priced items may be refunded. Sale items cannot be refunded.
交易所
我们仅更换有缺陷或损坏的商品。如果您需要更换相同的商品，请发送电子邮件至 {support@dongerdi.com} 并将您的商品寄送至：{physical address}。请同时将追踪号发送给我们，以确保我们收到您的商品。
运输退货
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {support@dongerdi.com} for questions related to refunds and returns.